ServiceMaster Restore of Victoria Verified by Yext

By Christian Hammerberg on Sep 3, 2026 Verified by Google

No one wants to deal with a flood in their home, but I am forever grateful to ServiceMaster Restore of Victoria for turning a very stressful situation into one that felt completely manageable.

After one quick call, they had people on site within a few hours to assess the damage and begin the drying process. A big thank you is owed to Jeremy for organizing everything and working with not only our insurance company, but our strata’s insurance as well.

Hopefully I won’t need their services again anytime soon — but if another unexpected “indoor swimming pool” decides to make an appearance, they’ll be the first people I call!

By Marc Pakenham on Jul 8, 2026 Verified by Google

From the moment our flooding disaster unfolded the Servicemaster team led by Matt Flis responded with cool and reassuring competency. The restoration process was complicated and involved may skilled trades, all of whom were absolutely professional and personable. Everyone demonstrated great respect and sensitivity to the heritage nature of our building.Matt brought all these together to a very successful completion. With an amazing eye for detail I can say nothing was overlooked. Beyond the technical issues there was the very important sense of reassurance throughout. A large thank you to all the many involved. Very highly recommended.

By Hana Beatty on Jul 7, 2026 Verified by Google

We had an amazing experience with ServiceMaster. Their service was excellent from start to finish, and the entire team was professional, responsive, and efficient.

A special thank you to the young woman who helped us—she was absolutely amazing. She was incredibly professional, kind, knowledgeable, and went above and beyond to make sure everything was taken care of. Her attention to detail and friendly attitude made the whole experience stress-free.

I highly recommend ServiceMaster to anyone looking for reliable, high-quality service. Thank you for such a great experience!

By VIVIAN ACHONYE on Jun 4, 2026 Verified by Google

After a flooding incident in our home, Service Masters did an excellent job with the restoration process. The team was professional, prompt, efficient, communicative, and delivered high-quality work. We appreciate their support during a difficult time as they went above and beyond! We highly recommend their services! :-)

By S 6 on May 11, 2026 Verified by Google

At first, communication was attentive and responsive. While an onsite visit was arranged fairly quickly, the problem area under the roof was not actually examined by the assessor although photos were provided to them. While an estimate was provided, only vague explanations were provided as to how the proposed courses of action were going to remedy the water problem. A specific request for additional explanation was requested however, none was provided.
After the job was completed, I examined the seemingly remediated area, but it did not appear to fully match what was in the initial proposal. Perhaps after viewing the area in question by the remediation crew, a different course of action was taken. Unfortunately, I was not present while the crew were on site so there was not an opportunity to ask them directly what was done. A report was provided, along with the invoice. It seemed to contain quite an amount of detail covering diagnostics and other measurement readings, but it seemed to lack specific details on fixtures that were installed, presumably meant to help mitigate the problem. Similarly, a request for an explanation of the report, in layman's terms, was requested but was advised this was the extent of the reporting. Several repeated messages were left for a request for call back, but were all were seemingly ignored. I'm unable to say whether the work was satisfactory or not and whether the problem has been resolved with any degree of confidence.