Multi-Platform Reputation
1.2/10
Only rated on Google — no other platform to corroborate
Operating across St John's, NL, Kean's Pump Shop Ltd ranks among the area’s better-reviewed plumbing companies (3.9★ across 17 reviews). Ask its customers and you’ll hear about workmanship, punctuality, tidiness. It carries an N49 Trust Score of 38.9/100 across our 10-factor review. It ranks #13 in Google Maps local results for St. John's.
3.9★ from 17 Google reviews
Only rated on Google — no other platform to corroborate
Plain HTTP — no TLS · Safe Browsing clean
Ranks #13 in Google Maps local results for St. John's
~11.0 years on Google Maps (from total-reviews ÷ monthly rate)
Verified: BBB A+ (accredited)
~17 reviews across 1 platforms
Single Google Business listing — no multi-area signals
On 0 extra platforms; reachable by website, phone
1 platforms linked: Facebook
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By Ge Ruinan on Nov 18, 2025 Verified by Google
I had bathtub water not go down.Called them they said about 540 than they send one people. Work one hour said he is off and another guy gonna come. And after one hour second guy showed up and try about half hour said they can’t do it. And than they charge 590 with 0 work done. Don’t recommend any one choose them.
By Ge Ruinan on Nov 18, 2025 Verified by Google
I had bathtub water not go down.Called them they said about 540 than they send one people. Work one hour said he is off and another guy gonna come. And after one hour second guy showed up and try about half hour said they can’t do it. And than they charge 590 with 0 work done. Don’t recommend any one choose them.
By Natascha Toth-Stacey on May 20, 2025 Verified by Google
We had our hot boiler tank replaced a month ago at our condo and the previous technician had to move the washing machine to get at it. Unfortunately the connections weren’t put back properly and it resulted in a leak. I called on Victoria Day and got in touch with Dion and he was very pleasant & prompt in getting the issue resolved. Thanks Dion and Keans Pump Shop for the great service.
By Natascha Toth-Stacey on May 20, 2025 Verified by Google
We had our hot boiler tank replaced a month ago at our condo and the previous technician had to move the washing machine to get at it. Unfortunately the connections weren’t put back properly and it resulted in a leak. I called on Victoria Day and got in touch with Dion and he was very pleasant & prompt in getting the issue resolved. Thanks Dion and Keans Pump Shop for the great service.
By Continental Stone on Jan 24, 2025 Verified by Google
We had an issue with our water softener system and Dion, a plumber from the company showed up promptly and also discovered the issue fast. He was very helpful and professional to deal with. He also made some good suggestions about future problem-solving. Thanks Dion! We are very happy with your service call today.
By Continental Stone on Jan 24, 2025 Verified by Google
We had an issue with our water softener system and Dion, a plumber from the company showed up promptly and also discovered the issue fast. He was very helpful and professional to deal with. He also made some good suggestions about future problem-solving. Thanks Dion! We are very happy with your service call today.
By Matthew Brown on Dec 14, 2021 Verified by Google
Used Mr. Rooter (operated locally by keans pump shop) to install a hot water tank. They removed a clothes dryer to install the hot water tank and upon leaving, placed the dryer back into its location without the exhaust hose attached. This resulted in a very dangerous condition where the dryer was exhausting hot air directly into a small closet. Also, they left the area very untidy, with excess wiring on the floor and failed to install the relief value tube correctly. (It was positioned to dump water on the floor instead of the drip tray)
After speaking with management, they offered me $50 off my next service appointment. It's safe to say this is woefully inadequate and I'll never let these people in my home again.
By Matthew Brown on Dec 14, 2021 Verified by Google
Used Mr. Rooter (operated locally by keans pump shop) to install a hot water tank. They removed a clothes dryer to install the hot water tank and upon leaving, placed the dryer back into its location without the exhaust hose attached. This resulted in a very dangerous condition where the dryer was exhausting hot air directly into a small closet. Also, they left the area very untidy, with excess wiring on the floor and failed to install the relief value tube correctly. (It was positioned to dump water on the floor instead of the drip tray)
After speaking with management, they offered me $50 off my next service appointment. It's safe to say this is woefully inadequate and I'll never let these people in my home again.
By Sean Dolter on Apr 13, 2015 Verified by Google
Great customer service... they know their stuff and will help you through any issue if they can. If they can't, they handle the manufacturer's inquiries for you.
By Sean Dolter on Apr 13, 2015 Verified by Google
Great customer service... they know their stuff and will help you through any issue if they can. If they can't, they handle the manufacturer's inquiries for you.