Mr. Rooter Plumbing of St. John's Verified by Yext

By marisa reid on Jul 24, 2026 Verified by Google

I have to say, the service was excellent. The woman I spoke with at the office was helpful polite and efficient. I called with a question on a Saturday when they were closed and left a message, she called me back within a few minutes with an answer. The technician was friendly, quick and efficient. He did a great job! Unfortunately the price was steep. I had the same tank in a different unit swapped out last year with a different company for $500 less. Had a gotten a quote prior to the technician being there I would have gone with another company for that reason alone.

Update: After I posted my review, the company responded publicly, stating that my price reflected weekend rates and that a membership had been included. When I contacted the office for clarification, I was told that the public response had been AI-generated, that they do not charge higher rates on weekends, and that the membership is automatically applied because it provides a greater discount than its cost. They also acknowledged my concerns and refunded me $300, which I appreciate. While I still recommend asking for a quote before authorizing the work, I also appreciate that the company took the time to discuss my concerns and worked toward a resolution.

By Justin Dixon on Jun 24, 2026 Verified by Google

James and Jack did a great job with my plumbing. I can finally get a bathe again and flush my toilet without having to clean up water afterwards. Considering they had to remove my old dishwasher to get at the pipes, I appreciated having my new one installed because it has been sitting there for months. I was surprised that they were able to check my hidden pipes with a camera. That put me at ease for the pipes I couldn't see. Very thorough, detailed and worth it.

By D M on Jun 7, 2026 Verified by Google

Technician Mervin Finlay came on a Sunday morning and fixed bathtub faucet that was leaking - so appreciative of his efforts and kind manner. Customer service rep - Sara(h) - unsure of spelling - was great on the phone day before - getting back to me after initially dealing with AI Assistant Ashley. The automated piece is a big help in terms of Mr. Rooter getting back to you - whereas other companies might struggle with answering calls (understandable). Mervin was great with customer service and I appreciated Mr. Rooter being there in a time of need. Thanks so much!!

By D M on Jun 7, 2026 Verified by Google

Technician Mervin Finlay came on a Sunday morning and fixed bathtub faucet that was leaking - so appreciative of his efforts and kind manner. Customer service rep - Sara(h) - unsure of spelling - was great on the phone day before - getting back to me after initially dealing with AI Assistant Ashley. The automated piece is a big help in terms of Mr. Rooter getting back to you - whereas other companies might struggle with answering calls (understandable). Mervin was great with customer service and I appreciated Mr. Rooter being there in a time of need. Thanks so much!!

By Hamed Ismail on Jun 6, 2026 Verified by Google

Warning for new customers: I had a plumbing issue at my place on Saturday. I called Mr. Rooter and their AI assistant answered. It stated they could send a technician out in a few hours and explicitly mentioned there are no "dispatch fees," leading me to believe I could proceed with the work only if I was happy with the quote. When the technician arrived, he informed me of a $225 "diagnostic fee" required to find the problem, which would be discounted from the total bill if I hired them. Facing a weekend plumbing emergency with a technician already at my doorstep, I felt cornered. I signed the form and allowed the tech inside. After looking around briefly, he provided a quote that was excessively high. I chose not to go ahead, paid the $225 diagnostic fee, and sent him away. I subsequently found quotes from other reputable plumbers in the city for half of what Mr. Rooter quoted.

I am giving 1 star because their policies are intentionally kept vague to make regular customers feel like they are getting a free quote. The AI mentions "no dispatch fees" but completely omits the "diagnostic fee." Customers are given the impression of a free estimate right up until the technician is standing at their door - a classic bait-and-switch tactic. I can forgive higher prices, but this lack of upfront transparency is outrageous and misleading. They may be a reputable company, but my first experience was a highly negative one, and this rating reflects that.

By Hamed Ismail on Jun 6, 2026 Verified by Google

Warning for new customers: I had a plumbing issue at my place on Saturday. I called Mr. Rooter and their AI assistant answered. It stated they could send a technician out in a few hours and explicitly mentioned there are no "dispatch fees," leading me to believe I could proceed with the work only if I was happy with the quote. When the technician arrived, he informed me of a $225 "diagnostic fee" required to find the problem, which would be discounted from the total bill if I hired them. Facing a weekend plumbing emergency with a technician already at my doorstep, I felt cornered. I signed the form and allowed the tech inside. After looking around briefly, he provided a quote that was excessively high. I chose not to go ahead, paid the $225 diagnostic fee, and sent him away. I subsequently found quotes from other reputable plumbers in the city for half of what Mr. Rooter quoted.

I am giving 1 star because their policies are intentionally kept vague to make regular customers feel like they are getting a free quote. The AI mentions "no dispatch fees" but completely omits the "diagnostic fee." Customers are given the impression of a free estimate right up until the technician is standing at their door - a classic bait-and-switch tactic. I can forgive higher prices, but this lack of upfront transparency is outrageous and misleading. They may be a reputable company, but my first experience was a highly negative one, and this rating reflects that.

By Holly Cumben on Apr 17, 2026 Verified by Google

We had Plumber Mervin and Electrician Matt drop by our house today to fix some things they were both very knowledgeable in their trades and provided excellent service.5 stars to both! Our dog Gatsby may have also learned a thing or two!

By Holly Cumben on Apr 17, 2026 Verified by Google

We had Plumber Mervin and Electrician Matt drop by our house today to fix some things they were both very knowledgeable in their trades and provided excellent service.5 stars to both! Our dog Gatsby may have also learned a thing or two!

By Mitchell on Mar 19, 2026 Verified by Google

They do good work, but holy moly you pay for it for sure.

First time availing of a plumber's services, so I'm not familiar with what you should expect things to cost, but over 1200 bucks for a new toilet flange feels a bit extreme. I hope the plumber got his fair share of that sum, but money for a nice website and call center has to come from somewhere I suppose.

Service: 10/10, everyone was very polite, professional, and prompt. They do good work without a doubt.
Affordability: If cost is a concern to you I would look elsewhere first. They do what they can to make that price feel worth it, but it's a hefty price tag to swallow.

By M Dudgeon on Mar 9, 2026 Verified by Google

Very professional from start to finish. Had a couple of plumbing issues needing attention. Receptionist was very sweet and got us booked in quickly. Our tech, Mason, was a real pleasure. Clean work, pleasant, knowledgeable and helpful with every step of the way. Everything working well!! Would definitely avail of them (and Mason) again if or when required! Thanks!!

By Lacey Brinson on Feb 27, 2026 Verified by Google

This company is amazing!
Damian came by and he was absolutely fantastic! He fixed the bolt and seal quickly and made sure everything was working properly before he left. He also took the time to check over all my drains and the rest of the bathroom just to be safe, which I really appreciated. He was professional, thorough, and very very kind. I definitely recommend his services! ☺️

By Lacey Brinson on Feb 27, 2026 Verified by Google

This company is amazing!
Damian came by and he was absolutely fantastic! He fixed the bolt and seal quickly and made sure everything was working properly before he left. He also took the time to check over all my drains and the rest of the bathroom just to be safe, which I really appreciated. He was professional, thorough, and very very kind. I definitely recommend his services! ☺️

By Tony Mahon on Feb 27, 2026 Verified by Google

Just discovered our water boiler leaking and called for service which I received in an hour. I was given a quote, accepted it and within an hour out with the old and in with the new one. Great service from their technician Dion. Could not of asked for better service - we were very pleased. Thanks Mr. Rooter.

By Tony Mahon on Feb 27, 2026 Verified by Google

Just discovered our water boiler leaking and called for service which I received in an hour. I was given a quote, accepted it and within an hour out with the old and in with the new one. Great service from their technician Dion. Could not of asked for better service - we were very pleased. Thanks Mr. Rooter.