A Cranbrook plumber known for fast emergency response. They are on the list for consistent, well-reviewed work.

Why this 53.2/100 trust score — the facts behind each point
Trust Score53.2/100
Google Reputation
4.9/14

4.4★ from 21 Google reviews

Rating4.4★ from only 21 reviews — shrunk to 4.16★
2.7
Volume21 total Google reviews
1.9
Recency (last 90d)No new Google reviews in the last 90 days
0.0
Velocity (per month)Roughly 0.3 review/month — review flow has dried up
0.3
Multi-Platform Reputation
3.2/10

Rated on 3 platforms — Google 4.4, Yelp 1.0, YellowPages 5.0; 4.0-star spread between them

Website Quality
3.3/5

Has a website with a published email

HTTPSHTTPS enabled
0.5
Mobile + Core Web VitalsPSI mobile score 53/100 · LCP 7598ms · CLS 0.07
0.8
Contact email on fileContact email on file (deansph@telus.net) — via website
0.8
Page presenceFound: about, contact
0.5
Schema.org LocalBusinessNo LocalBusiness schema.org markup on home page
0.0
Content depthRich content (5,039 chars on home)
0.5
Safe BrowsingClean — no Google Safe Browsing flags
0.8
Local SEO Visibility
8.7/12

Not in the Google Maps local top results

Business Longevity
7.9/12

~8.0 years on Google Maps (from total-reviews ÷ monthly rate)

Awards & Recognition
3.6/12

Not on Three Best Rated / BBB

Brand Strength
4.6/10

~25 reviews across 3 platforms

Service Area Coverage
8.5/10

4 Google Business locations across 4 cities (Cranbrook, North Saanich, West Kelowna, Winnipeg)

Consumer Trust Indicators
6.3/10

On 2 extra platforms; reachable by website, email, phone

Social Media Presence
2.3/5

3 platforms linked: Facebook, Instagram, X

Total Trust ScoreBased on 10 verified trust factors
53.2/100
Fair

53.2% Trust Rating

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4.4

21 Reviews

Write a Review
A

By Adam F on Aug 20, 2025 Verified by Google

Have used Dean's multiple times. Good work, good price. Unfortunately a little hard to get a hold of sometimes, but that seems to be par for the course in Cranbrook.

D

By Dean Smith on Aug 20, 2025 Verified by Google

Have had them do work for us a few times. This time wanted to hire to heating needs. Initially the responded and then just instantly ghosted us and absolutely refused to respond to any communication

E

By eddan 98 on Jul 25, 2025 Verified by Facebook

Reached out to get an estimate. The guy I spoke with asked me to provide details and said he would call me back same day. I understand people get busy so when I didn’t hear back I followed up two weeks later and still heard nothing back. No communication about being too busy or referring me elsewhere.

M

By Montana Barrett on Jul 17, 2025 Verified by Google

Deans plumbing is the best, they hooked up everything on my manufactured home in the dead of winter, they were crawling on the cold ground to set up the gas and water lines, amazing service!

J

By Jason Neis on Jul 8, 2025 Verified by Google

Can't comment on their work because they came to give me a quote but then just ghosted me and didnt have the respect to say I'm too busy or not interested. Told me he would get back to me within a week or so, so I waited, contacted them again and nothing.

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Canada’s Top 100 Plumbing Companies 2026

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