John The Plumber is a plumbing company serving Niagara Falls, ON. Reviewers repeatedly call out its punctuality, professionalism, communication. It carries an N49 Trust Score of 66.2/100 across our 10-factor review. Mentions 16 service areas on site (e.g. barrhaven, burlington, etobicoke, kanata, milton).

Why this 66.2/100 trust score — the facts behind each pointThe facts behind your trust score
Trust Score66.2/100
Google Reputation
9.3/14

4.8★ from 77 Google reviews

Rating4.8★ from 77 reviews
3.5
Volume77 total Google reviews
2.6
Recency (last 90d)2 reviews in the last 90 days
1.0
Velocity (per month)~5.1 reviews/month over the trailing year
2.1
Multi-Platform Reputation
6.1/10

Rated on 2 platforms — Google 4.8, TrustedPros 3.7; 1.1-star spread between them

Website Quality
4/5

HTTPS enabled · PSI mobile 30/100 · accessibility 83/100 · Safe Browsing clean · contact email published · 5 key pages (about, services, contact, reviews) · schema.org markup

HTTPSHTTPS enabled
0.5
Mobile + Core Web VitalsPSI mobile score 30/100 · LCP 17744ms · CLS 0.26
0.4
Published contact emailContact email on file (john@johntheplumber.ca)
0.5
Page presenceFound: about, services, contact, reviews, team
1.0
Schema.org LocalBusinessPublishes LocalBusiness / Plumber schema.org markup
0.3
Content depthRich content (8,000 chars on home)
0.5
Safe BrowsingClean — no Google Safe Browsing flags
0.5
AccessibilityLighthouse accessibility 83/100
0.4
Local SEO Visibility
9.8/12

Not in the Google Maps local top results

Business Longevity
9.6/12

~1.3 years on Google Maps (from total-reviews ÷ monthly rate)

Awards & Recognition
6/12

Verified: BBB A (accredited)

Brand Strength
4.5/10

~85 reviews across 2 platforms

Service Area Coverage
9.5/10

Mentions 16 service areas on site (e.g. barrhaven, burlington, etobicoke, kanata, milton)

Consumer Trust Indicators
5.9/10

On 1 extra platforms; reachable by website, email, phone

Social Media Presence
1.5/5

2 platforms linked: Facebook, YouTube

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4.8

77 Reviews

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S

By Sammy on Jun 8, 2026 Verified by Google

Googled this company and loved the logo. I call and got a new tank the next day. The service was outstandingly awesome and he was in and out fast. I even got the red carpet service. Meaning he laid out a red floor covering over all the halls he was going to be walking on and they happened to be red. LOL I walked that run way. They you. Highly recommended by me.

K

By Kat Bastie on Feb 25, 2026 Verified by Google

Was recommended by a friend. Super happy!!! Jan was here early and fixed everything quickly and efficiently. Very friendly. Highly recommend John the Plumber!!! ❤️

E

By Extravadanse Académie on Feb 21, 2026 Verified by Google

we used John the plumber twice now for emergency pluming and both the call center and plumber were fantastic, professional, friendly, and had the problem resolved within the same day. I would definitely use this service again

M

By Martin Proulx on Feb 8, 2026 Verified by Google

Called John The Plumber and got a next day appointment. Cameron showed up on time and was very professional. He quickly assessed I needed a shut off valve installed in the basement. He explained the work required along with fees. He performed the work easily, while respecting our home. Extremely satisfied and highly recommend this business.

T

By The Woofer on Feb 3, 2026 Verified by Google

Thomas was great. He carefully listened to all the issues and made recommendations. Some were easy fixes that cost nothing. He did not try to over sell us. He worked quickly. We will call John the Plumber again for sure.

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John The Plumber 4.8 out of 5.0 based on 77 user reviews.

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