5Multi-Platform Reputation
9.1/10
Rated on 3 platforms — Google 4.9, Facebook 5.0, Yelp 5.0; ratings agree
Residential Drain & Plumbing Specialists. Servicing Kitchener-Waterloo, Cambridge, Guelph & Surrounding Areas.
4.9★ from 70 Google reviews
Rated on 3 platforms — Google 4.9, Facebook 5.0, Yelp 5.0; ratings agree
Has a website and a published email on its own domain
Ranks #1 in Google Maps local results for Kitchener
~5.0 years on Google Maps (from total-reviews ÷ monthly rate)
Not on Three Best Rated / BBB
~72 reviews across 3 platforms
Single Google Business listing — no multi-area signals
On 2 extra platforms; reachable by website, email, phone
2 platforms linked: Facebook, Instagram · ~1 Facebook reviews
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By Zico Couto on Jun 18, 2026 Verified by Google
Dean and his team were very helpful and came through with professional advice and service for our home water descaler installation. We are extremely appreciative and happy with their work and would highly recommend him to everyone!
By Wendy Priestman on Jun 8, 2026 Verified by Google
The work done for me was truly great. Very friendly staff and excellent workmanship . Thank you so much for all your time spent fixing my problem.
By Kristy Guthrie on May 19, 2026 Verified by Google
Efficient, reliable, and quick to respond. Communication was clear from start to finish. Loved working with Dean. He is honest and sincere, exactly what you want in a plumber. Highly recommend.
By Kristy Guthrie on May 19, 2026 Verified by Google
Efficient, reliable, and quick to respond. Communication was clear from start to finish. Loved working with Dean. He is honest and sincere, exactly what you want in a plumber. Highly recommend.
By L Hg on Apr 24, 2026 Verified by Google
Integrity came highly recommended by a friend and they definitely lived up to that recommendation.
I called Dean to have my water softener inspected. He provided two options. I decided to replace the whole system. Very fair price.
Dean and Jake were exceptional - polite, professional, punctual, efficient, tidy and fun. And they answered all my questions 🙂. They worked diligently to ensure everything was in great working order, including my laundry tub taps, and put my mind at ease.
I couldn't be more pleased with the work Dean and Jake provided. I'll call them again for any future work. Thanks Dean and Jake.
By L Hg on Apr 24, 2026 Verified by Google
Integrity came highly recommended by a friend and they definitely lived up to that recommendation.
I called Dean to have my water softener inspected. He provided two options. I decided to replace the whole system. Very fair price.
Dean and Jake were exceptional - polite, professional, punctual, efficient, tidy and fun. And they answered all my questions 🙂. They worked diligently to ensure everything was in great working order, including my laundry tub taps, and put my mind at ease.
I couldn't be more pleased with the work Dean and Jake provided. I'll call them again for any future work. Thanks Dean and Jake.
By Greg L on Jan 13, 2026 Verified by Google
Came home on a Friday to no water coming through pipes, looked up a few places and after reading reviews, settled on Integrity. Dean answered the phone and was out at my place in an hour. He was very polite, informative, and not pushy at all. I ended up having to replace my water shutoff valves and I was very impressed with the work that Dean and his associate did with my home/water line. Cannot recommend them enough. Thank you again Dean for all the help!! -- Greg
By Greg L on Jan 13, 2026 Verified by Google
Came home on a Friday to no water coming through pipes, looked up a few places and after reading reviews, settled on Integrity. Dean answered the phone and was out at my place in an hour. He was very polite, informative, and not pushy at all. I ended up having to replace my water shutoff valves and I was very impressed with the work that Dean and his associate did with my home/water line. Cannot recommend them enough. Thank you again Dean for all the help!! -- Greg
By Borden KW on Nov 13, 2024 Verified by Google
We did not find them to be the ''lowest price guaranteed,'' as is advertised. $4600 to tile around the bathtub. They removed drywall around bath -- parts of drywall outside bathtub were damaged. Sections were mudded but not painted over. Shower tiles are not glossy but seem like floor tile.
Advised shower piping had no leaks and no plumbing required, then replaced parts of pipes without telling me and said afterward ''they'd eventually go'' to account for higher pricing.
Claimed it would take one whole day to bring down wall board -- insisted there was wall board behind older tile also to account for pricing. Turned out there was no wall board, just drywall, if came down in a few hours but they kept pricing the same. Claimed it was 200 dollars extra to replace a 1 foot small rotted section of the drywall beside the tub when it was brought to their attention. Broke through a closet to look at the pipes, determined there were no leaks, had the hole patched but left painting for us.
We asked for insulation or soundproofing behind wall board. It was not put in.
Bathroom floor was damaged in the work and will need replacing. Shower curtain rod was not reinstalled and we had to find a way to secure it ourselves.
I told him my concerns and that this was not what I expected for that price, he didn't seem to care one bit. I'm not at all happy.
By Borden KW on Nov 13, 2024 Verified by Google
We did not find them to be the ''lowest price guaranteed,'' as is advertised. $4600 to tile around the bathtub. They removed drywall around bath -- parts of drywall outside bathtub were damaged. Sections were mudded but not painted over. Shower tiles are not glossy but seem like floor tile.
Advised shower piping had no leaks and no plumbing required, then replaced parts of pipes without telling me and said afterward ''they'd eventually go'' to account for higher pricing.
Claimed it would take one whole day to bring down wall board -- insisted there was wall board behind older tile also to account for pricing. Turned out there was no wall board, just drywall, if came down in a few hours but they kept pricing the same. Claimed it was 200 dollars extra to replace a 1 foot small rotted section of the drywall beside the tub when it was brought to their attention. Broke through a closet to look at the pipes, determined there were no leaks, had the hole patched but left painting for us.
We asked for insulation or soundproofing behind wall board. It was not put in.
Bathroom floor was damaged in the work and will need replacing. Shower curtain rod was not reinstalled and we had to find a way to secure it ourselves.
I told him my concerns and that this was not what I expected for that price, he didn't seem to care one bit. I'm not at all happy.