Multi-Platform Reputation
6.1/10
Rated on 2 platforms — Google 3.8, Facebook 3.8; ratings agree
Robert's Plumbing & Sheet Metal is a plumbing company serving Thunder Bay, ON, rated 3.8★ across 118 reviews. Reviewers repeatedly call out its punctuality, communication, workmanship. It carries an N49 Trust Score of 58.6/100 across our 10-factor review. Altogether it carries ~128 reviews across 2 platforms.
3.8★ from 118 Google reviews
Rated on 2 platforms — Google 3.8, Facebook 3.8; ratings agree
Plain HTTP — no TLS · PSI mobile 93/100 · accessibility 77/100 · Safe Browsing clean
Ranks #3 in Google Maps local results for Thunder Bay
~7.9 years on Google Maps (from total-reviews ÷ monthly rate)
Verified: BBB A+ · ThreeBestRated pick
~128 reviews across 2 platforms
Single Google Business listing — no multi-area signals
On 1 extra platforms; reachable by phone
2 platforms linked: Facebook, LinkedIn · ~10 Facebook reviews
Get a free, no-obligation quote from one of Plumbing’s most trusted teams.
By Jeremy Moore on Jun 8, 2026 Verified by Google
The positives are that when the technician from Robert's got here, he was fast and knowledgeable.
That being said,
I am terribly disappointed in the level of customer service from the owner. Having a hot water tank leak nearly a week ago, I dealt with Enercare to get it removed. That was painful enough. When talking with Robert himself, he quoted me a price to supply and install a new hot water tank. I asked if there was a technician available for Friday morning and he said there was. Then I asked if I can supply the tank and save myself $200 to $300 dollars. I never heard back.
Ghosted, just like that. It has been nearly a week and still no hot water. Thankfully, a company being reasonable, is coming to install.
Customer service is subpar, hot water tanks are 20 to 30% higher priced based on my experience. I do not recommend, nor will I reach out to Robert's for work in the future.
By Harrison Schan on Jun 3, 2026 Verified by Google
I called Rob yesterday with an issue with our old NTI boiler. Rob got back to me immediately and set me up with a service call for first thing in the morning. Blake came out and walked me through the parts he was going to replace, and why. He told me he was going to run back to the shop for a sensor and was back to complete the install/repairs in no time. He also took the time to explain the system to me (new house for us, old boiler). The old boiler is working again. Hopefully it will get us through the summer. I would definitely recommend Robert's Plumbing & Sheet Metal Co.
By Harrison Schan on Jun 3, 2026 Verified by Google
I called Rob yesterday with an issue with our old NTI boiler. Rob got back to me immediately and set me up with a service call for first thing in the morning. Blake came out and walked me through the parts he was going to replace, and why. He told me he was going to run back to the shop for a sensor and was back to complete the install/repairs in no time. He also took the time to explain the system to me (new house for us, old boiler). The old boiler is working again. Hopefully it will get us through the summer. I would definitely recommend Robert's Plumbing & Sheet Metal Co.
By Jh Park on Feb 11, 2026 Verified by Facebook
I have massive issues with them. Willing to taking them to court. Long story short.
They visited my house without notice, Yhe guy called wrong number. He looked into the furnace with a flashlight for about 2 minutes. Nothing to fix. That's it. And then gone.
The front desk lady called my husband on the same day at 4pm. He explained it and she said it was a free service so I knew I didn't have to charge of this event.
However,
I have got a letter of invoice today. When I called the lady to clarify this, she ended abruptly and rudely in the middle of conversation .
Also, the description on invoice is different.
I called the owner, he said just one word "pay it" and then hang up. My husband text him as previously agreed, we will not be paying this invoice, The owner threatened us, it will go to collection or court.
Do not get Robert's. Not good business for customers.
By Jh Park on Feb 11, 2026 Verified by Facebook
I have massive issues with them. Willing to taking them to court. Long story short.
They visited my house without notice, Yhe guy called wrong number. He looked into the furnace with a flashlight for about 2 minutes. Nothing to fix. That's it. And then gone.
The front desk lady called my husband on the same day at 4pm. He explained it and she said it was a free service so I knew I didn't have to charge of this event.
However,
I have got a letter of invoice today. When I called the lady to clarify this, she ended abruptly and rudely in the middle of conversation .
Also, the description on invoice is different.
I called the owner, he said just one word "pay it" and then hang up. My husband text him as previously agreed, we will not be paying this invoice, The owner threatened us, it will go to collection or court.
Do not get Robert's. Not good business for customers.
By Andrew Young on Dec 14, 2025 Verified by Google
Horrible customer service. Have attempted to fix furnace 4 times and it never stays fixed. Doesn't return calls. Says will show up to fix and then don't and never call to reschedule. Could not be less impressed with the service levels.
By Lisa Simmik on Nov 13, 2025 Verified by Google
I can't say enough about how pleased I am with the exceptional service from Robert's Plumbing. Water was leaking from my bathroom into dining room and had been working with restoration company but plumbing was my responsibility. On the recommendation of someone who uses their services regularly, I contacted them. They responded quickly, made the repairs and explained what had happened. I have made several recommendations to other people and all are extremely pleased with service. Thank you for making a bad situation easier.
By Megan Catherine on Nov 12, 2025 Verified by Google
Technically he fixed the problem, but in doing so he damaged the tub, left a big mess in the bathroom, and apparently broke one of my plant pots in the laundry room and just left the mess. No message or apology or anything. He also left my door wide open when he left. Maybe supervise the plumber if you are having someone from this company come. Obviously I was too trusting and let him do the job while I wasn't home.
By Megan Catherine on Nov 12, 2025 Verified by Google
Technically he fixed the problem, but in doing so he damaged the tub, left a big mess in the bathroom, and apparently broke one of my plant pots in the laundry room and just left the mess. No message or apology or anything. He also left my door wide open when he left. Maybe supervise the plumber if you are having someone from this company come. Obviously I was too trusting and let him do the job while I wasn't home.
By Suzy Kennedy on Jun 28, 2025 Verified by Google
Shoddy work, poor caulking, peeling up less then a week later. Messy, rushed. Will perform unethical work like removing tenant showers to get a paycheck. Find better