3.1Multi-Platform Reputation
9/15
Ratings on Yelp, Facebook, BBB, HomeStars and TrustedPros — their average, how much they agree, and how many platforms carry the business.
Wade Roberts Plumbing serves the Saanichton and greater Victoria area with a focus on doing the job properly the first time. Customers praise its workmanship, punctuality and professionalism. A 73.1 N49 Trust Score earns it a spot on Canada's Top 100 list.
Google star rating (Bayesian-shrunk so a 5.0 from 8 reviews can’t outrank a 4.7 from 1,200), review volume, recency and velocity.
Ratings on Yelp, Facebook, BBB, HomeStars and TrustedPros — their average, how much they agree, and how many platforms carry the business.
HTTPS, mobile performance (PageSpeed + Core Web Vitals), key pages, schema.org markup, a contact email, content depth and Safe Browsing.
Google Maps local-pack rank (or knowledge-panel presence) combined with review volume.
Years in business from domain-registration age, Google Knowledge Graph founding year, or “since 19xx / family-owned” cues in review text.
Listed on ThreeBestRated / BBB, plus award mentions (“Best of”, “Consumer Choice”) in reviews.
Whether the business is listed on n49 and/or surfaced as an n49 result in Google search.
Total review volume across all platforms and how many platforms carry the business.
Multi-location footprint: franchise brand, multiple Google Business listings, or service-area landing pages on the website.
Platform breadth, contactability (website / email / phone) and review volume.
How many social platforms the website links to, plus Facebook engagement.
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By Terry and Diana Parker on Jun 4, 2026 Verified by Google
Wade Roberts Plumbing is our go to company for all of our plumbing needs. We have used their services for several years and have always appreciated their timely response, communication and customer service. Mark responded after an emergency call was made to address a warranty issue with our newer hot water tank. He diagnosed and worked directly with the representative from Rheem to remedy the problem. The office staff and their technicians are always great to deal with.
By Greg Krantz on Jun 3, 2026 Verified by Google
Sheldon Dawson-Samuel from Wade Roberts Plumbing was wonderful, he was prompt, polite, knowledgeable, and he did a great job. My only criticism is that he tried to upsell me a bit too much. The one star rating is for the company Wade Roberts Plumbing itself, and this is what I have an issue with. How in the world can a company justify charging a client
$652.52 for a 45 minute plumbing job to replace a $20 part. I completely understand that they don't charge an hourly for jobs and that they prefer to charge a set rate, but that set rate has to take into consideration the scope of the job. Has the client prepped the area as much as possible? Is the work area easily accessible? determine what is involved to complete the job and estimate how long it will take. After subtracting the $49 show up fee, the $20 part and the taxes, I ended up paying a whopping $733 hourly rate. Now you tell me where in the world that is a fair price to pay? As a result I will not be using Wade Roberts Plumbing in the future, nor will I be recommending them to anyone, Do better guys.
UPDATE: After posting my review the company reached out to me an offered a partial refund. Although I still feel that it was more than I should have paid, I appreciate the effort that they made to make thing right.
By Cheryl Laidlaw on Feb 26, 2026 Verified by Google
We could not be more pleased with the service we received from Wade Roberts Plumbing. Not only were they able to send someone out same day when we had no hot water, Mark was able to fix the problem quickly. He was polite and incredibly thorough! I also greatly appreciate the excellent communication. Kaitlyn at the office was pleasant, Mark called when he was 20 minutes away and followed up with me as to exactly what he did. I’ll definitely be calling Wade Roberts Plumbing next time too!
By James Leigh on Jan 29, 2026 Verified by Google
This is the second time I have done business with Wade Roberts Plumbing. Both times have been exemplary. Excellent workmanship and attention to detail. The quotes are clear and reasonable. The payment options are convenient. I have had the pleasure of working first with Jay and then with Matt. Both men were friendly, knowledgeable and good communicators. I have been happy with my interactions with this company.
By Deborah Turk on Dec 2, 2025 Verified by Google
Curtis arrived at the specified time professional and courteous. He explained in detail the changes from our older model water tank to the new modern model that has safety features that give us peace of mind. We highly recommend Curtis and Wade Roberts Plumbing.
