5Multi-Platform Reputation
12.2/15
Ratings on Yelp, Facebook, BBB, HomeStars and TrustedPros — their average, how much they agree, and how many platforms carry the business.
Crystal Drain & Plumbing's Mississauga branch handles drain backups and emergencies with a 4.9-star record, praised for professional, punctual service at fair prices. It brings the same dependable approach that's earned the brand trust across the GTA. It carries a 63.2 N49 Trust Score.
Google star rating (Bayesian-shrunk so a 5.0 from 8 reviews can’t outrank a 4.7 from 1,200), review volume, recency and velocity.
Ratings on Yelp, Facebook, BBB, HomeStars and TrustedPros — their average, how much they agree, and how many platforms carry the business.
HTTPS, mobile performance (PageSpeed + Core Web Vitals), key pages, schema.org markup, a contact email, content depth and Safe Browsing.
Google Maps local-pack rank (or knowledge-panel presence) combined with review volume.
Years in business from domain-registration age, Google Knowledge Graph founding year, or “since 19xx / family-owned” cues in review text.
Listed on ThreeBestRated / BBB, plus award mentions (“Best of”, “Consumer Choice”) in reviews.
Whether the business is listed on n49 and/or surfaced as an n49 result in Google search.
Total review volume across all platforms and how many platforms carry the business.
Multi-location footprint: franchise brand, multiple Google Business listings, or service-area landing pages on the website.
Platform breadth, contactability (website / email / phone) and review volume.
How many social platforms the website links to, plus Facebook engagement.
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By Paul jireh Lucas on Jun 2, 2026 Verified by Google
Crystal Drain & Plumbing came out when our kitchen sink completely stopped draining. Roman arrived on time, explained the issue clearly, and had everything working again much faster than I expected. Very professional service and a great experience overall
By nathan on May 26, 2026 Verified by Google
Called Crystal Drain & Plumbing because our shower drain and toilet were both backing up at the same time. Roman was the technician and he figured out the problem right away. He worked efficiently and made sure everything was flowing properly before he left. Very honest and hardworking guy.
By Tyler V on Feb 28, 2026 Verified by Google
Nothing but positive things to say
Worked with Boris, he was available same day to come quote, booked the same weekend, reasonable with his pricing and work was done quickly and professionally.
A reasonably priced licensed and insured plumber. Nothing more to ask for.
By Anjali S on Oct 10, 2025 Verified by Google
I live in Midtown Toronto and needed my toilet to be replaced. I was impressed with the reviews for this Plumbing company. I was pleasantly surprised that things went well. Alex the plumber was on time, very diligent, efficient, professional and experienced. He did an excellent job for an affordable price. I highly recommend Alex and Crystal Drain and Plumbing!
By Andy on Mar 4, 2024 Verified by Google
I had an incredibly frustrating experience with Crystal Drain & Plumbing, and I feel compelled to share so others don't find themselves in a similar situation.
Questionable Diagnosis and Exorbitant Charges: After a brief attempt to unclog the drain using a snake, the conclusion was that the drain needed to be 'cut from beneath,' as described on the invoice (see attached photo). This short session didn't resolve anything but resulted in a hefty charge of over $350. The proposed 'solution' was to further cut into my walls for over $1000. Out of desperation, I purchased a camera and discovered the issue was actually a frozen pipe - a simple fix by using hot water, opting instead to suggest an expensive and unnecessary service.
Deceptive Practices: My attempt to support local businesses led me to them, but it turns out they operate under multiple names on Google Maps, a deceitful practice to seem local and trustworthy. The invoice revealed their actual location, far from 'local.'
Lack of Professionalism: The plumber showed up a staggering four hours late without any prior warning or apology, completely disregarding my time. The individual sent to my home lacked any form of professional attire or identification, making me question the legitimacy of the business (attached image)
To say I'm disappointed would be an understatement. It feels like a clear attempt to take advantage of a situation, capitalizing on my lack of plumbing knowledge with misleading advice and services. Please, do yourself a favor and look elsewhere for plumbing services.
