Multi-Platform Reputation
12.8/15
Ratings on Yelp, Facebook, BBB, HomeStars and TrustedPros — their average, how much they agree, and how many platforms carry the business.
SMR Plumbing and Heating is a plumbing company serving North Vancouver, BC, rated 5★ across 109 reviews. In its reviews, punctuality, professionalism, communication come up again and again. Our N49 Trust Score puts it at 56.7/100 — enough to make Canada’s Top 100 Plumbing Companies.
Google star rating (Bayesian-shrunk so a 5.0 from 8 reviews can’t outrank a 4.7 from 1,200), review volume, recency and velocity.
Ratings on Yelp, Facebook, BBB, HomeStars and TrustedPros — their average, how much they agree, and how many platforms carry the business.
HTTPS, mobile performance (PageSpeed + Core Web Vitals), key pages, schema.org markup, a contact email, content depth and Safe Browsing.
Google Maps local-pack rank (or knowledge-panel presence) combined with review volume.
Years in business from domain-registration age, Google Knowledge Graph founding year, or “since 19xx / family-owned” cues in review text.
Listed on ThreeBestRated / BBB, plus award mentions (“Best of”, “Consumer Choice”) in reviews.
Whether the business is listed on n49 and/or surfaced as an n49 result in Google search.
Total review volume across all platforms and how many platforms carry the business.
Multi-location footprint: franchise brand, multiple Google Business listings, or service-area landing pages on the website.
Platform breadth, contactability (website / email / phone) and review volume.
How many social platforms the website links to, plus Facebook engagement.
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By Sandra Golightly on Feb 9, 2026 Verified by Google
We had excellent service from SMR. Our hot water tank needed replacement and we were unsure whether to go with a new tank or an on-demand system. Sean came by to look at the space – he arrived right on time, and provided us with the info we needed to make the decision. We decided to go with the on-demand system and they were able to schedule us in less than a week. The 2 technicians Dave and Cole were great, very friendly and professional. They showed up 10 minutes early, and worked straight through – were finished in under 6 hours. They did an excellent job, cleaned everything up and took away the old tank. We love our new system – great not to be dealing with running out of hot water! We would highly recommend SMR – they will definitely be our ‘go to’ plumbing service from now on.
By Karen Obeck on Feb 6, 2026 Verified by Google
I was so pleased that SMR made an effort to adjust schedules today to fit me in as I had no heat or hot water. Dave was so great and diagnosed the issue right away and even took the time to explain the system to me. He also was able to look at a couple other minor things and I was so appreciative.
By jerry jeske on Jan 7, 2026 Verified by Google
Cole from SMR was by this am to look after my heating in my condo in Woodcroft. Installed new thermostat along with motor tha t operates valve. Happy with the experience.
By Richard Poliquin on Jan 1, 2026 Verified by Google
Our family is doing a major renovation of our house to convert it into a two generation home. This has required the installation of two heat pumps, one for the upper level of our home and the other for our new garden suite. Will and Sean have been very easy to work with from day one. They’ve taken the time to explain which heat pump systems would be the best choices for our project and described in great detail how these will work. The installation has been carried out promptly, for which we are grateful. We have been very impressed by SMR’s personnel and the quality of their work.
By Victor Chorobik on May 14, 2025 Verified by Google
William and David did a great job installing our new dual heating/cooling system. Will took time to explain how to run and program our new setup. The work was done very professionally and within the estimated time frame. It was pleasure to have this team working on our project.
