4Multi-Platform Reputation
12.5/15
Ratings on Yelp, Facebook, BBB, HomeStars and TrustedPros — their average, how much they agree, and how many platforms carry the business.
Operating across Edmonton, AB, Brian Plumbing & Heating ranks among the area’s better-reviewed plumbing companies (4.9★ across 276 reviews). Customers most often highlight its workmanship, professionalism, communication. That track record earns an N49 Trust Score of 60.3/100 and a place in Canada’s Top 100 Plumbing Companies.
Google star rating (Bayesian-shrunk so a 5.0 from 8 reviews can’t outrank a 4.7 from 1,200), review volume, recency and velocity.
Ratings on Yelp, Facebook, BBB, HomeStars and TrustedPros — their average, how much they agree, and how many platforms carry the business.
HTTPS, mobile performance (PageSpeed + Core Web Vitals), key pages, schema.org markup, a contact email, content depth and Safe Browsing.
Google Maps local-pack rank (or knowledge-panel presence) combined with review volume.
Years in business from domain-registration age, Google Knowledge Graph founding year, or “since 19xx / family-owned” cues in review text.
Listed on ThreeBestRated / BBB, plus award mentions (“Best of”, “Consumer Choice”) in reviews.
Whether the business is listed on n49 and/or surfaced as an n49 result in Google search.
Total review volume across all platforms and how many platforms carry the business.
Multi-location footprint: franchise brand, multiple Google Business listings, or service-area landing pages on the website.
Platform breadth, contactability (website / email / phone) and review volume.
How many social platforms the website links to, plus Facebook engagement.
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By Dave O on Apr 14, 2026 Verified by Google
We needed a new hot water tank and hired John to do the swap. He was extremely helpful, knowledgeable, and friendly throughout the entire process- from choosing the right replacement tank, to pointing out features and things to monitor to help keep it optimal. Punctual, really nice work, and great price. We will definitely keep John in mind for future plumbing and heating needs!!!
By Cliff Jewell on Apr 1, 2026 Verified by Google
I live in BC and own a condo in Edmonton. I found Brian plumbing & heating online in my search for a plumber, I chose them from a few I checked out. I have used them a few times and have been more than satisfied with the work, the price, and the clear communication. Most recently, I was in Edmonton preparing or condo for new tenants. I noticed a puddle of water under the sink. My friend stuck his head under the sink and determined the leak was coming from the shut off valve. One big problem we had was there was no shut off valve for the shut off valve in the condo. This would mean a very expensive repair involving shutting down the water to the entire 20 unit building. It was already evening and I was leaving the next day. I called John and explained the situation. He wanted a picture so I went and got him one. He then talked me through the repair and we fixed the shut off valve without removing it.
By Brittney Lastiwka on Feb 22, 2026 Verified by Google
We had a leak under our kitchen sink and he came quickly to replace both basket strainers. He was professional, efficient, and explained everything clearly so we understood exactly what was going on. The repair was done properly and our sink is no longer leaking.
What really stood out was his honesty and kindness. He went above and beyond to help us out. As a local neighborhood business owner, he genuinely cares about helping people and not just making a quick dollar, and that integrity is hard to find.
If you’re looking for a reliable plumber who stands behind his work and treats people fairly, I would absolutely recommend him.
By Michael Chan on Dec 23, 2025 Verified by Google
Outstanding service from John! When our hot water tank stopped working in freezing temperatures, he showed up within 15 minutes and figured out the issue, John was kind, professional, and very knowledgeable. He handled the situation with integrity and never made us feel rushed or pressured. Truly someone you can trust! I would absolutely call him again. Thank you!
By Marta Anna on Aug 28, 2025 Verified by Google
John was great. I have an old house with a cellar door and steep stairs. First feat was finding a water tank that would fit, then getting the old one out and new one in. John found a tank in my budget, and together we got those tanks through. John was friendly and professional and the project turned out perfect.
