ServiceMaster Restore of Edmonton Verified by Yext

By Jane T on Jul 6, 2026 Verified by Google

We experienced a basement flood on Father’s Day (June 21, 2026). Before any help arrived from either our Landlord’s insurance company & our own insurance provider, my husband Neil and our oldest son, Carlo, took the initiative to rent equipment and start removing the water to minimize the damage.

Initially, another restoration company was assigned to the job, but we experienced delays, inconsistent information, unanswered calls, and a lack of follow-through. Although we were told work could begin right away, nothing happened.

Everything changed when our insurance adjuster sent Jeremy D., Project Manager from ServiceMaster Restoration Services — to assess our damaged contents. He listened to our concerns, communicated clearly with both my husband and our landlord, and assured us that once the paperwork was started, their team would get to work immediately.

True to their word, the ServiceMaster crew arrived that same day and promptly began the remediation process. They removed the wet carpet, cut out the affected drywall throughout the basement, and addressed the flood damage right away. Unlike the previous company, which claimed a large bin or sea can was required before work could begin, ServiceMaster completed the job efficiently without those delays.

The crew was professional, organized, efficient, and hardworking. Communication was excellent throughout the entire process, and both we and our landlord were impressed by how quickly and effectively they handled everything.

Experiencing a flood is incredibly stressful, but the ServiceMaster team made the remediation process much easier. I only wish I had gotten the names of every crew member to recognize them for their hard work and dedication. Please extend our sincere gratitude to everyone involved in helping restore our home.

We are truly grateful for their prompt response, professionalism, and outstanding customer service. We highly recommend ServiceMaster Restoration Services to anyone needing restoration services.

— Neil & Jane Thomson

By Jason Heath on Jun 7, 2026 Verified by Google

If I could give ServiceMaster Restoration ten stars, I would. After all the rain finally took out my sump pump and left me with a flooded disaster, Keaton, Ryley, and David didn’t just show up to the they showed UP. These three are absolute professionals and genuinely some of the best people I’ve ever had the pleasure of dealing with. Calm, confident, and incredibly skilled, they walked me through the entire insurance claim process and made something I was dreading feel completely manageable. They worked their tails off, treated my home with more care than I could’ve asked for, and never once cut a corner. Keaton, Ryley, and David are the kind of people who restore your faith in good, honest, hardworking service. ServiceMaster is lucky to have them. If you ever find yourself in a water-damage nightmare, do yourself a favor and ask for this crew by name. Absolute legends every single one of them. Thank you guys from the bottom of my heart!

By Ken Krawec on May 8, 2026 Verified by Google

After a water leak in my mother's home, her insurance contacted ServiceMasters to handle the remediation and restoration work. From the very beginning of this process, we were very impressed with the promptness, care, and understanding by this group of people. They were always on time, friendly, and responsive to any questions we had. The quality of work and restoration was great and we would recommend them for any repairs needed. A special thank you to Liana and Artim for their skill and friendliness!

By Ken Krawec on May 8, 2026 Verified by Google

After a water leak in my mother's home, her insurance contacted ServiceMasters to handle the remediation and restoration work. From the very beginning of this process, we were very impressed with the promptness, care, and understanding by this group of people. They were always on time, friendly, and responsive to any questions we had. The quality of work and restoration was great and we would recommend them for any repairs needed. A special thank you to Liana and Artim for their skill and friendliness!

By Bootique13 on May 1, 2026 Verified by Google

I had a sewage backup due to 72 ft of collapsed sewer line. My insurance company promptly contacted ServiceMaster. They sent Jason Fleming out. Jason was very thorough and a comforting presence after such a disaster. The crew that came out to catalog my items was very kind and thoughtful. Everyone makes mistakes though and they did accidentally damage something of my daughter's. Jason did an excellent job taken care of that and only came at me with kindness. There was no arguing or saying that his crew didn't do it, which I really appreciated during this stressful time.

A young man from that crew removed the wood paneling in my basement to reveal material latent defects that were very obviously disclosed from me during the sale of this house when I bought it a year ago. He brought me downstairs and showed me the defects and advised me that that was not part of my insurance claim and that I would have to take care of that separately. I really appreciated that. It showed that they were really looking out for me.

There wasn't uploading error when it came to our contents that was deemed non-restorable. Jason promptly sent out someone the next day to re-catalog everything.

Because I have no skills or knowledge in this area of work, I'm not well, and I'm a lady who lives alone, I opted for the insurance to pay out service Master's directly for all of the work. However, because of the material latent defects that were discovered, Jason called me and advised me that that probably wasn't a good idea because they would have to do work up until a certain point and then stop and then wait for me to have other contractors come in and fix what was behind my walls and then come back, which would incur extra cost for me that were not included in the estimate that they insurance agreed to pay. I felt like he really was looking out for me when he made that phone call. He was looking out for my best interest instead of what suited his company's bottom line, and I really appreciate it that.

So I went with the cash out option, and if I can't find the right contractor for me locally, I will be paying service Masters out of my cash out to do the work because I trust them. I trust Jason.

By Bootique13 on May 1, 2026 Verified by Google

I had a sewage backup due to 72 ft of collapsed sewer line. My insurance company promptly contacted ServiceMaster. They sent Jason Fleming out. Jason was very thorough and a comforting presence after such a disaster. The crew that came out to catalog my items was very kind and thoughtful. Everyone makes mistakes though and they did accidentally damage something of my daughter's. Jason did an excellent job taken care of that and only came at me with kindness. There was no arguing or saying that his crew didn't do it, which I really appreciated during this stressful time.

A young man from that crew removed the wood paneling in my basement to reveal material latent defects that were very obviously disclosed from me during the sale of this house when I bought it a year ago. He brought me downstairs and showed me the defects and advised me that that was not part of my insurance claim and that I would have to take care of that separately. I really appreciated that. It showed that they were really looking out for me.

There wasn't uploading error when it came to our contents that was deemed non-restorable. Jason promptly sent out someone the next day to re-catalog everything.

Because I have no skills or knowledge in this area of work, I'm not well, and I'm a lady who lives alone, I opted for the insurance to pay out service Master's directly for all of the work. However, because of the material latent defects that were discovered, Jason called me and advised me that that probably wasn't a good idea because they would have to do work up until a certain point and then stop and then wait for me to have other contractors come in and fix what was behind my walls and then come back, which would incur extra cost for me that were not included in the estimate that they insurance agreed to pay. I felt like he really was looking out for me when he made that phone call. He was looking out for my best interest instead of what suited his company's bottom line, and I really appreciate it that.

So I went with the cash out option, and if I can't find the right contractor for me locally, I will be paying service Masters out of my cash out to do the work because I trust them. I trust Jason.

By Ron N on Mar 17, 2026 Verified by Google

Had water damage that affected my apartment which involved getting baseboards, trim , toe kicks and suspended ceiling work done . Service master did a great job and everything was done quickly and to perfection . Jozo did most of the work aside from the flooring and could not be happier with the job he had done . I'd recommend jozo from service master for any carpentry work above none. The whole crew at service master did a great job as well, Liana , Harry sr, van , and the rest of the crew names I've forgotten .

By Ron N on Mar 17, 2026 Verified by Google

Had water damage that affected my apartment which involved getting baseboards, trim , toe kicks and suspended ceiling work done . Service master did a great job and everything was done quickly and to perfection . Jozo did most of the work aside from the flooring and could not be happier with the job he had done . I'd recommend jozo from service master for any carpentry work above none. The whole crew at service master did a great job as well, Liana , Harry sr, van , and the rest of the crew names I've forgotten .

By Dawn Stiles on Jan 3, 2026 Verified by Facebook

In the aftermath of arson, Servicemaster, especially Matt, Danijel, Toni and Beth were so supportive and helpful navigating the restoration of our church building. Their kindness and hard work in a difficult time helped us move forward in tangible ways.
While we miss seeing you, we are so thankful to be back in our beautifully restored building!

By Dawn Stiles on Jan 3, 2026 Verified by Facebook

In the aftermath of arson, Servicemaster, especially Matt, Danijel, Toni and Beth were so supportive and helpful navigating the restoration of our church building. Their kindness and hard work in a difficult time helped us move forward in tangible ways.
While we miss seeing you, we are so thankful to be back in our beautifully restored building!