By Lauren Billingsley on May 30, 2026 Verified by Google

A huge thank you to Gordon at RONA for outstanding customer service today. After being bounced between customer service, lumber, and the front end on a very busy Saturday, Gordon stepped in and made the entire process smooth, efficient, and stress-free. He took ownership of the situation, saved us valuable time, and ensured we were looked after from start to finish. Exceptional service like that doesn't go unnoticed. Your efforts were genuinely appreciated, Gordon—thank you for going above and beyond! - from a very busy business owner and mom 👍👍

By Joe Anderson on May 4, 2026 Verified by Google

Horrible experience at Rona Fort Mcmurray today. I tried to buy some white gravel which I had bought three last year and was on sale now. No rock products available besides a couple of left over pallets out front front last year. Asked the yard person for help and he told me to go out back to their back yard. You can barely fit a vehicle inside gates. Wood everywhere with nails
I walked the entire yard and could not find gravel. The yard workers would not bring any out to me until I went inside and asked for my money back. Brutal customer service! Home Hardware it is now. Thanks Rona Fort Mcmurray!

By Dwayne Tilley on Apr 25, 2026 Verified by Google

I don’t shop here much and now I can see why! Checked online between Rona, HH, and CT to see who had the cheapest 102L storage bins. Rona had them on for $12. Perfect! I go there, grab 4, no lids. We had a young girl tell us there were none. 🤦🏼‍♂️. Then a 2nd lady said, let me go look, she can’t find them. Finally after 30 minutes, I had enough. I asked to be reimbursed. As I getting my money back, the manager comes up to me and says, we found them in the outside warehouse, we are getting them now! 506 bins in stock and the lids are no where near them?????? Do better Rona.

By Jenelle Legge Philpott on Feb 24, 2026 Verified by Google

Do NOT recommend buying appliances there. The sales person was nice until the sale was finalized. We got our fridge and it was damaged. We wanted a new one and we never heard from the sales person again. We dealt with a different sales person only to be told lies over and over. 3 weeks later and still dealing with returning a fridge. The manager was no help in fixing or honoring what the sales person promised. Do yourself a favor and shop elsewhere.

By Jon Seniuk on Feb 3, 2026 Verified by Google

This was one of the most frustrating customer service experiences I’ve had. I lost my receipt, but the purchase was on a charge account, which should have been easy to look up. Instead, the staff didn’t seem to know how — or want — to figure it out. I waited 45 minutes for someone who knew what they were doing. In the end, they could only offer a gift card, which was fine. However, when they struggled to even process that and saw I was getting frustrated, I was told that if I had my receipt I wouldn’t have been inconvenienced. That’s not how you speak to a customer. The issue wasn’t the policy — it was the lack of training and the attitude. No customer should be made to feel like a burden for asking for help.

This is hands down the worst hardware store in town and is now my last resort. Other hardware stores in town the staff are friendly and go out of there way to help and actually know what they’re talking about.