By Willed Bek on Feb 21, 2023 Verified by Google

Peaple don't shop from lowes Vaughan. The worst place to shop the management is bad at that location starting from store manager to assist store manager that aren't any help they hide in thier offices running away from customers with rude answers to the questions. Please shop from home depot peaple are nice thier.

By Ciari Tungala on Mar 1, 2022 Verified by Google

We were at the counter at to buy a sealed 2x4 wall panel,Thomas (cashier) scanned the incorrect bar code( unchecked box) which is $24.99 so we told him he scanned an incorrect bar code, he should have scanned the checked box which is $29.99. He didn't even acknowledged or thank us for it so we told him we are being honest and trying to help him. He didnt stopped there, he wanted to charge us 4x of the $29.99. We told him pls look at the box it's marked 4 pcs in a box. He didnt believe us so he called someone that took forever to come. He opened the whole box to prove there's 4 pcs and explained it's per piece a price(4x 29.99). We tried to be patient and explain that the price is per box and bought the same item before for that price but he refused to listen and argued that the pricenis per piece. So we look for other associates to confirm since the one he wanted to call is taking forever. 4 people confirmed it's per box not per piece. He said "NO", 2 of his colleagues even looked at the cashier screen and the box and they told him the same thing, the price is per box not piece. Finally Jim decided to drop by to confirm it. It took Jim 2 minutes (saying one sec in spanish, assuming we are mexican or Spanish/racial profiling us) to take the box out of the cart, read the box ,open and confirmed the item doesn't have a bar code per piece. He looked and sounded unaware of the sale Albatros wall panel from his own department but Thank you Jim for confirming it to Thomas. Jim left without putting the box back to the cart nor put the tape back in the box. Thomas refused to put the item back on the cart saying he is not going to do it so called and waited for someone to do it for him even though we was able to do it before. How's our experience today,we were judge. We felt that Thomas thought, just because we are female we dont know any better. He was trying to prove himself even though 5 associates confirmed that he was wrong and the item is sold per box not per piece. He was very stubborn and resistive to acknowledge that he was wrong in the 1st place. Terrible experience from Thomas for a very simple ,inexpensive purchase. He mentioned he's been in the company for 10 years, then he absolutely needs retraining/orientation and education.