2.6
5Multi-Platform Reputation
9.4/15
Rated on 5 platforms — Google 5.0, Facebook 4.9, TrustedPros 5.0, Houzz 4.6, Yelp 2.6; 2.4-star spread between them
Callaway Plumbing & Drains is a Victoria institution, with more than 1,450 reviews at a perfect 5 stars and a #2 local ranking. Listed across five platforms including Houzz and TrustedPros, it's earned a reputation for skilled work at fair prices that keeps customers coming back. Its 75.4 N49 Trust Score reflects one of the deepest review histories on our list.
5★ from 1,435 Google reviews
Rated on 5 platforms — Google 5.0, Facebook 4.9, TrustedPros 5.0, Houzz 4.6, Yelp 2.6; 2.4-star spread between them
Has a website with a published email
Ranks #2 in Google Maps local results for Victoria
~25.0 years on Google Maps (from total-reviews ÷ monthly rate)
Not on Three Best Rated / BBB
Listed on n49 (#921018)
~1,557 reviews across 5 platforms
Single Google Business listing — no multi-area signals
On 4 extra platforms; reachable by website, email, phone
4 platforms linked: Facebook, Instagram, LinkedIn, X · ~100 Facebook reviews
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By Stewart Ross on Jun 2, 2026 Verified by Google
Jarrett was at my house within half an hour of my phone call and the job was done in less than 40 minutes. unbelievable. first class operation. It was after hours on a weeknight and even with that the rate $was very reasonable. thank you very very much. Callaway plumbing you saved the day. I'll definitely use you again and recommend you to anybody else. many thanks 🙏
By Dan McGregor on Jun 1, 2026 Verified by Google
Many thanks, team Callaway! Never again will I try by MYSELF to unclog our drains. I am pleased to affirm the following assessment of service by Callaway. The response to our plea was (1) PROMPT. The job start was (2) PUNCTUAL. The service person was (3) PROFESSIONAL and downright (4) PLEASANT. And our (5) PAYMENT was surprisingly reasonable. That's 5 well-earned STARS!
By Fabian Southmayd on May 6, 2026 Verified by Google
Excellent service from Callaway Plumbing and Drains! Fast response time, professional workmanship, and very fair pricing. The team was knowledgeable, friendly, and left everything clean when the job was done. It’s hard to find contractors that are this reliable and easy to work with. Highly recommend them for any plumbing or drain issues!
By Rob on May 2, 2026 Verified by Google
It started off well. Brett is very nice and dropped by to quote another job. He looked at our hot water tank and the closet it was in. A young plumber showed up with the new tank, he’s also nice. Then everything fell apart. There’s no way one guy on his own can replace a used heavy 60 gal tank. So if your the homeowner, and you contract Callaway, then count on putting in 2 hours of heavy lifting and work. We got the old tank out of the closet with 2 of us lifting it out of the drip pan and 2 of us using a dolly to get it down 3 stairs and to the truck. It’s a miracle we didn’t break floor tiles but more about the floor later. Turns out the new tank is 1” wider than door to the closet, so now the homeowner has to rip out all the fancy molding and door jam from the closet. The new tank goes in, again needing the homeowner to help bring it up the 3 stairs and install it in the closet. In the process the plumber who has been walking in the house with old construction boots with exposed steel toes has scratched up the hardwood floors when he was working on his knees, he didn’t bring a blanket or anything to protect the floor. The blanket we had to provide was being used elsewhere in this project. What an absolute mess I’m left with to clean up and repair. Very disappointed and I would not recommend Callaway Plumbing.
As a follow up: The business owner (Brett) was responsive and came out to look at the damage. He sincerely apologized and put in a good effort into trying to get the scratches out of the floor. Ultimately he discounted our invoice to cover the cost of bringing in trades to fix the floor and door trim. An unfortunate situation but Brett showed some high standards and we parted on amicable terms.
Robert
By Zereau Petruik on Feb 10, 2026 Verified by Google
Absolutely top notch service from Callaway plumbing. They were fast and efficient at fixing a water leak we had on our property. Jarret was great at keeping us updated on what was being done to remedy to leak. Will use then again without hesitation
